Refund policy

VILE GATE MERCHANDISE DEPARTMENT — RETURN AND REFUND POLICY

Return window
Return requests must be submitted within 30 calendar days after delivery. If delivery tracking is unavailable, the return window begins on the recorded fulfillment date with reasonable transit time allowed.

Return condition
Returned merchandise must be unused and in its original condition. Where applicable, garments must be unworn and unwashed, and original packaging, edition materials, certificates, inserts, and accessories must be included.

Product-specific terms
No merchandise category is treated as final sale by default. If a product has different return eligibility, that term will be displayed on its product record before purchase.

Starting a return
Email returns@vilegate.com before sending anything back. Include your Shopify order number, purchasing email address, the item, and the reason for the request. Do not mail a return without authorization. Approved requests receive the return destination, label instructions, and any applicable return-shipping information by email.

Damaged or incorrect orders
If an item arrives damaged, defective, or incorrect, contact returns@vilegate.com with the order number and photographs of the item and packaging so the Merchandise Department can review it.

Refunds
Refunds are issued through the original Shopify order after the returned item is received and accepted. Bank and payment-provider processing times may continue after Vile Gate issues the refund.

Order assistance: orders@vilegate.com
General support: support@vilegate.com
Full commerce policy: https://store.vilegate.com/policies