Shipping policy

VILE GATE MERCHANDISE DEPARTMENT — SHIPPING POLICY

Order processing
Products are fulfilled according to the fulfillment method shown on the product record. In-stock merchandise is prepared from available inventory. Made-to-order merchandise enters production after the order is accepted and may require additional processing time before shipment.

Estimated timing
Any processing or delivery estimate displayed on a product page, at checkout, or in an order confirmation is an estimate rather than a guaranteed delivery date. Orders containing multiple products may ship separately and may arrive at different times.

Shipping destinations and charges
Available destinations, shipping services, and charges are calculated and displayed at checkout based on the order and destination. Customers are responsible for providing a complete and accurate delivery address.

Tracking and split shipments
When tracking is available, Shopify sends it to the email address associated with the order after fulfillment. A single order may produce more than one shipment, especially when it combines stocked and made-to-order products or products fulfilled by different suppliers.

Address changes
Email orders@vilegate.com as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has entered production or fulfillment.

Delays, loss, or damage
Carrier scans and delivery estimates may be delayed by weather, service interruptions, customs, or other conditions outside Vile Gate's control. For a shipment that appears lost, arrives damaged, or contains the wrong item, email orders@vilegate.com with the Shopify order number and relevant photographs where applicable.

International orders
Where international delivery is offered at checkout, the customer is responsible for any import duties, taxes, customs fees, or brokerage charges imposed by the destination country unless checkout expressly states otherwise. Customs processing may extend delivery time.

Order assistance: orders@vilegate.com
General support: support@vilegate.com
Full commerce policy: https://store.vilegate.com/policies